Privacy Policy
Learn how we collect, use, store, and protect your information when you use the Supa platform and services.
Supa is a multi-tenant business platform that provides tools for businesses to operate online. We collect only the data necessary to deliver these services, do not sell personal data, and apply tenant isolation to protect business information.
1. Who We Are
Supa is a multi-tenant business platform that provides infrastructure and tools for businesses to operate and manage their operations. This includes capabilities such as storefront management, invoicing, messaging, customer engagement, and analytics.
Each business using Supa operates within its own isolated workspace (tenant).
Supa products and features may be accessed through different subdomains or interfaces, but they all remain part of the same Supa platform.
2. Information We Collect
We collect information to provide and improve our Services.
- Business account information (such as business name and account details)
- Contact information (such as email and phone number)
- Business content (such as products, catalogs, pricing, and media)
- Customer communications and messages
- Invoices, orders, and transaction records
- Support requests and feedback
- Device information (browser type, operating system)
- IP address
- Log data (access times, pages viewed, actions taken)
- Usage analytics and interaction data within the platform
- Messaging platform data (e.g., WhatsApp Business if connected)
- Social or identity providers (e.g., Meta platforms if connected)
- Payment processors and billing providers
3. How We Use Information
We use collected information to:
- Provide and operate the Supa platform
- Enable business tools and platform features
- Process transactions, invoices, and business operations
- Facilitate messaging and customer communication
- Improve performance, reliability, and security
- Provide customer support
- Comply with legal and regulatory obligations
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your data.
Security Practices
Data is stored securely using industry-standard security practices.
Tenant Isolation
Access is restricted based on tenant isolation boundaries.
Each business’s data is logically separated from others. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Sharing
We may share data with:
- Service providers (such as hosting, analytics, and infrastructure providers).
- Payment processors (for billing and transactions).
- Messaging and integration partners (when you enable such services).
- Legal authorities if required by law.
6. Data Retention
We retain data as long as necessary to provide the Services or comply with legal obligations.
You may request deletion of your data at any time (see Section 9).
Some data may be retained where required for security, legal, or compliance purposes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions safely.
- Remember preferences.
- Analyze platform usage to optimize speed and responsiveness.
This helps us improve performance and user experience. You can control cookies through your browser settings.
8. Third-Party Services
Supa integrates with third-party services such as payment processors, cloud infrastructure providers, and messaging platforms.
These services operate under their own privacy policies.
We are not responsible for the privacy practices of third-party providers.
9. Your Rights and Data Deletion
You have the following statutory privacy rights:
Data Deletion Process
To request deletion of your data, you can:
- Contact us at our support email.
- Or use any in-app account deletion feature if available.
We will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.
Where applicable, we support platform-specific data deletion requirements for third-party integrations.
10. Children’s Privacy
Supa is not intended for individuals under the minimum legal age in their jurisdiction.
We do not knowingly collect data from children.
11. International Data Transfers
Your data may be processed and stored in countries outside your residence.
By using Supa, you consent to such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of significant changes by updating the Effective Date and, where appropriate, providing additional notice.
13. Contact Us
If you have questions about this Privacy Policy, contact us at: